The hotel presents an impressive exterior but falls short in several areas. While some staff members are friendly and helpful, others seem untrained, particularly in the restaurant and bar. This inconsistency can create stress for guests, as customer service should always be prioritized. Cleanliness in the lounge and bar areas is average and could improve. I’ve encountered issues accessing the disabled toilet due to misuse by others, which is frustrating. The rooms appear clean, but the cleaning standard needs to meet the hotel's star rating. Some staff members seem indifferent and lack basic knowledge about the menu, leading to poor communication. During a pre-booked Christmas dinner, while the servers were polite, there was a lack of coordination among them. We faced several issues, including a missing table setting and a misunderstanding about our meal order. The food quality was mediocre, and drink options for non-drinkers were limited. Overall, the experience was disappointing and requires significant improvements.
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