I have never encountered such shockingly poor customer service. I ordered a specific bedspread but received the wrong item—different size, color, and brand, and a cheaper version than what I paid for. What should have been a simple fix turned into days of frustration, being transferred from one agent to another, none of whom seemed to understand my issue. Despite repeatedly explaining that the error was theirs, I was told to reorder and pay again for something I already bought. I spoke to multiple agents across various platforms, each providing conflicting information. Promises of supervisor contact were made multiple times, yet no one followed through. When I requested a transcript of our conversation, I encountered an 'internal error.' Despite being housebound, I was told nothing could be done until I returned the incorrect item. Only after persistent pushing did they arrange a pickup, but they still refused to send the correct item or process a refund until the return was completed. Their lack of accountability and broken promises are astonishing. I will never order from here again.
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