I've been on hold for more than an hour because a delivery driver mistakenly left a bed with a neighbor. They mentioned the correct name but delivered an item addressed to someone else at a completely different location (wrong item). No calls were made to my number. During this wait (which is still ongoing as I write this), I've managed to shower, prepare breakfast for my family, and wash the dishes. I might even have time to start writing a novel before my call is answered. It's not the fault of the call handlers, but they are certainly not meeting performance expectations today!
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