We have been going to Vetcare in Sale for over 20 years. And have had a number of pets treated by them, and in the main have been satisfied. I recently got a new kitten, and phoned about getting her vaccinated. I was told there was a national shortage of vaccines, that they would put her on a waiting list, and to ring back in two weeks if we hadn’t heard anything. I rang back and they couldn’t find her on the waiting list, but I was told they wouldn’t have been able to do her as they had only had 6 doses in the last month. I understand mistakes happen, but it was a bit annoying she wouldn’t be waiting even longer now. They also said it would probably be new year at the earliest. however I was being told this was an issue globally, and understood there was nothing they could do. My husband thought he would try another vet so she was on more than one waiting list, however when he did he was given an appointment for a vaccine immediately, with no mention of an issue. When I rang the branch back they told me the vets probably used another manufacturer. I feel it was extremely disingenuous of them to not tell me I may be able to get a vaccine elsewhere and that other vets did have stocks. I have two other cats that go out, I told them that, so even though my other cats are vaccinated my kitten would be at risk until god knows when. She has also waited two weeks longer than she needed to for her first vaccine. Obviously getting paid and not losing customers is far more important that the welfare of animals for vetcare. I will not be going back, which I would have had they been honest from the outset.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our team of vets provide a sensitive, competitively priced, approachable service for your pets from veterinary practices in Leigh, Bolton, Hindley & Sale.
