I had a very disappointing experience with this company.
I ordered 2 units of PALLADIA 50MG (order #187592) and paid 659.80 €, but received only 1 unit in the package. I contacted customer support immediately and after a long exchange of messages, they admitted that it was their mistake and confirmed that I should receive a refund of approximately 330 € for the missing unit.
However, despite multiple promises that the refund would be processed “today” and that I would receive confirmation by email, I have not received any refund or official confirmation.
What is even more concerning is that they have now stopped responding to my emails.
This situation is completely unacceptable — taking money for products not delivered and then delaying or ignoring the refund process is not professional and raises serious concerns about this company.
I strongly advise others to be very careful when ordering from this website.
Order #187592
Claim your business profile now and gain access to all features and respond to customer reviews.
Ofrece una amplia selección de productos para el cuidado y bienestar de las mascotas con gran variedad de alimentos especializados, juguetes y accesorios para perros, gatos y otros animales.
