I bought an expensive dog bath from VetNPro which they FAILED TO DELIVER. In response to my requests for information, I was promised twice that the bath had been processed and was on the way, but it never arrived. I was then completely ignored - no phone calls answered or emails responded to. I have, 9 months later, not received my bath or a refund or any communication as to what is happening. I've escalated this to Consumer Affairs and Hoo is currently being investigated.
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