After 25 years of being a very regular and happy client with one of Vetpartners practices, Littlecroft, Little Sutton, 20 years of which was before it was taken over and when it was a very well renowned independent vets, I was given two week's notice to transfer to another vets! They had treated my 8 dogs and 10 cats - all of which were insured, and their fees for which came to well over £100+K over the years, with all accounts settled promptly and none of which were queried. Throughout the many years I was a client I had always received first rate treatment by their team of vets, nurses and reception staff, and believed I was equally well thought of by them. Unfortunately the Clinical Director, who was appointed when Littlecroft was taken over by Vetpartners, seems to have "issues". He apparently cannot accept criticism. I had completed a satisfaction questionnaire he sent out, marking all areas - vets, nurses, reception staff, facilities etc with 5 Stars (me and my numerous pets always had excellent treatment from them all, with the exception of the clinical director on whom I didn't comment). The questionnaire also asked for any further comments and I expressed my concern, and that of many other pet owners, at the very high, and ever increasing charges now being charged by Private Equity owned veterinary practices (not just Vetpartners). He didn't like this one bit and probably should not have asked for further comments if he wasn't prepared for the answer. In response he gave me two weeks notice to move my pets to another vets, saying he "had a duty to protect his staff's mental health and well-being", I would have thought all the staff would have been delighted by the 5 stars I awarded them all. He also referred back to an occasion, many months previously, when I had commented on the long delays, sometimes of several months, in receiving up to date invoices/statements, and not just by me but by other clients also, and suggested perhaps he should do a review of the client statements to confirm the long delays in them being issued to clients. I was later advised that he had told the practice manager I had accused her of stealing!!! I was actually querying the professional ineptitude (adversely affecting both clients and Vetpartners) of the very lengthy delays in sending out clients' invoices/statements. So my experience of Vetpartners has been deplorable, and very sad, all due to one self-important, perfidious, upstart of a clinical director who has such delusions of grandeur that he cannot take constructive criticism. I'm sure I won't be the only client he treats so badly. This vile, ignoble little man brings shame on his profession and on Vetpartners.
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