vetpay.com.au

3.4
3.4 Based on 10 reviews

A simple payment plan for all your pets....

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Average Rating

3.4

/
5

10 Reviews

5 Star
64%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
36%

All Reviews

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Review Time

Lilly P.
Grateful for the Support in a Tough Time

As a pensioner, I was unable to afford the $3000 required upfront for my little boy's urinary tract surgery. Thankfully, the compassionate staff at the veterinary clinic suggested a payment option that I applied for and was approved within 15 minutes. What a relief! My pet is now home and starting to get back to his playful self, which brings joy to me, although his mom might not be as thrilled. Two out of three isn’t bad! A heartfelt thank you to the doctors and all the staff at the clinic, and especially to the payment service—your help means the world to us. Wishing everyone a Merry Christmas!

5
Date of experience: Dec 11, 2025
LB66
RESCUED MY BELOVED PET'S LIFE

As a pensioner, I found it impossible to pay $3000 upfront for my little boy's urinary tract surgery. Thankfully, the wonderful staff at a local veterinary clinic suggested an option that I applied for and received approval within 15 minutes. What a relief! My pet is back home and starting to annoy his mom again, which makes me happy. I truly appreciate the support from the veterinarians and the entire team. Merry Christmas from our family!

5
Date of experience: Nov 23, 2025
Peleg Price
Excellent customer support and setup

The customer support is incredibly friendly, and creating an account was straightforward. I had my approval in just 15 minutes!

5
Date of experience: Mar 31, 2025
Grateful for the support during tough times

I'm thankful for the assistance in covering my dog's surgery when I really needed help. I wouldn't have managed the costs otherwise.

5
Date of experience: Feb 23, 2025
Frederic W.
I'm a big fan!

I absolutely love it! I've been using this service for years for all my pets.

5
Date of experience: Feb 20, 2025
Roberta C.
Very helpful in tough situations

This service is fantastic when you're in need. I was pleasantly surprised by how manageable the fortnightly repayments were.

5
Date of experience: Dec 09, 2024
gogo59132
Approval is tough for average earners

Getting approved seems to favor the wealthy. It doesn't matter if you're employed; they don’t provide clear reasons for the denial.

1
Date of experience: Oct 13, 2024
Tyson Adams
Poor customer service experience

My father's experience with this service was frustrating. He attempted to pay more than the minimum to avoid high interest but faced issues with scheduled payments. Customer service was unhelpful and rude, leaving him without necessary funds for days.

1
Date of experience: Sep 27, 2024
Liliana Scott
Unfair denial despite good finances

Even with a solid income and a high credit score, my request for help was denied. It's frustrating that I can get a large loan for a car but can't secure a small amount for my pet's needs.

1
Date of experience: Jul 06, 2023
Osric Cooper
Unethical practices observed

This service seems more focused on profits than ethics. Communication is lacking, and they don't seem to care about customers or their pets.

1
Date of experience: Feb 28, 2023

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