We had automatic renewal for our pet's prescriptions. Which up until now worked fine. However, we just moved about 10min away from our last address, and we had forgotten to let Vetsource know about the address change. Well, prescription was sent to old address and returned back to Vetsource. So, Vetsource told us that they can't refund our $600 prescription fee. But that can give us a $100 discount on a new order. I know we messed up and not letting them know about the address change. But, charge us a new delivery fee and send the prescription back... Not a entire new order.
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