I ordered a Vevor red light therapy mat with pulse function from "iceprouder" on ebay in mid-September 2024. In the beginning of April 2025, the pulse function stopped working and I contacted "iceprouder".After sending a video showing the problem, I was told that the controller was defect and they would send me a replacement.I waited patiently, but received no replacement, so I contacted "iceprouder" again. I was told that it had got "lost" in transit and would I accept 30 Euros and get it repaired myself.This was not acceptable to me as I can neither repair it myself and in any case, any manipulation is a reason for the warranty to be voided.It is now 21. July (almost four months later) and I have still not received the controller. I seem to be in endless communication with a chat bot, which has now asked me for the sixth!!! time to give my order details so that the technician (who has already stated that the controller is faulty) has time to solve the problem.
Claim your business profile now and gain access to all features and respond to customer reviews.
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value.
From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation.
We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isn't just a task, it's a declaration of reinvention.
Upgrade with VEVOR.See more
