My Vevor tennis ball machine, a purchase of over $1,200, suffered a complete mainboard failure after just three weeks of normal use. While a defective product is unfortunate, the customer support that followed is why I am urging everyone to avoid this company.Here is a summary of my experience:No Real-Time Support: Vevor has no customer support phone number. Your only option is to submit an online form and engage in a slow back-and-forth email exchange, with long delays between responses.An Unreasonable "Solution": After weeks of communication, Vevor's official solution was to mail me a new motherboard and instructions. They expected me, the customer, to dismantle the high-voltage electronic equipment and perform a complex internal repair myself.An Insulting Offer: When I informed them that this was an unacceptable—and illegal—remedy under U.S. consumer law, they simply repeated the offer. To sweeten the deal, they offered me $124 in compensation for doing their repair work on the $1,200+ machine I had just purchased.Bottom Line: The issue isn't just that I received a faulty machine; things happen. The core issue is Vevor's post-sale support policy. They refuse to properly stand behind their products and instead place the burden of difficult, technical repairs onto their customers. If you buy from Vevor, you are taking a significant risk that if anything goes wrong, you will be on your own.
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