I purchased a trampoline on March 29th (Order #26032900957405025652) that was advertised to support 204 kg. However, the product is structurally failing and sinking. When I contacted VEVOR support, they admitted via chat that the trampoline actually only supports 114 kg.
This is a blatant case of false advertising and a serious safety risk for my family. VEVOR refused to provide a prepaid return label and told me to 'deal with PayPal' instead of taking responsibility for their deceptive marketing.
I have screenshots of the 204 kg advertisement and the agent's admission of the real weight limit. I demand a full refund and a prepaid return label immediately. I will be reporting this safety hazard to the Better Business Bureau (BBB) and the FTC."
I have suffered three physical falls because the trampoline collapsed under my weight. I have sustained visible physical injuries and a severe hematoma (bruising) on my leg. This is no longer just about money; it is a major liability issue. VEVOR is selling a dangerous product that causes physical harm. I have documented my injuries and I am preparing a formal report for the CPSC (Consumer Product Safety Commission) and considering legal action for personal injury."
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