I had a few decent commission experiences, but the one time I needed assistance, it was not only unhelpful but also incredibly frustrating. I commissioned an artist to create a drawing of a male character. The artist had a policy stating no refunds or cancellations after sketches. Unfortunately, this led to a situation where the artist provided female sketches, became verbally abusive when I pointed out the mismatch, refused to fulfill my request, marked the commission as cancelled, and kept my money due to her policy. I understand it's easy to say I should have read the terms carefully, but I didn't think it meant she could ignore my request! That's the essence of art commissions. I pay for a specific outcome. Since the artist cancelled, I can't leave feedback about this experience on the platform to warn others. Additionally, a representative from support misrepresented details of my issue multiple times because she struggled to comprehend it (despite it being straightforward), and getting help from anyone else was nearly impossible. Exercise extreme caution when commissioning anyone on this platform. I genuinely believed there were buyer protections in place to address situations where the delivered work did not match the request, but that is not the reality. I emphasize: an artist can structure their terms in such a way that support will permit them to take advantage of buyers. Proceed with caution!
Claim your business profile now and gain access to all features and respond to customer reviews.
