I am a Kraft Heinz retiree and have to go through VIA for all insurance. United Healthcare and VIA were having issues this year, so I had to call and make sure all was good and I would get auto reimbursement. I made an appointment and had to wait over an hour for someone to get on the phone. Why in the heck did I have to make appointment and then wait over an hour. Stupid and then the lady really didn't know the answer to my question. Just told me it would be okay..
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