This company provides my company retirees in selecting health benefits (as needed). I called customer service to talk to a benefit expert a month ago for which I was given an appointment date and time (12/4/2025 at noontime). I called back exactly at noontime on 12/4/2025 and an unmanned system answered my call and after 55 minutes holding/waiting a human answered my call. All they do is refer us back to their website for assistance. In my opinion, this is a worst of the worst company.
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