My former employer (Schlumberger) contracted ViaBenefits to administer Medicare reimbursement. You have to sign up for a Medicare plan with ViaBenefits in order to qualify. ViaBenefits severely restricts the Medicare Advantage plan options ($ motives?) whereas there are tons more choices available on Medicare.gov. My Primary Care Provider becomes the casualty for 2026. ViaBenefits does not staff up to handle the call volume during Open Enrollment. First the long wait to get to the Customer Service, then another long hold to transfer to a "licensed" agent. The callback feature basically is somewhat of a joke. Some of their reps are probably located offshore. Scratchy phone line and poor English do NOT help with communication. I just don't see how ViaBenefits get ahold of big accounts from large employers.
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