Absolutely horrible customer service. They have a so called “appointment system” that you can make an appointment to speak to an agent. But when you call in at your appointment time you go into the general customer service call queue. I called at my appointment time but an automated voice told me estimate wait time is 53 minutes. What is the point of making an appointment then? If I was not forced to use them I would drop them in a flash. Update: 53 minutes ran into over an hour and it was after their office hours and my call was dropped.
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