This service assists retirees in choosing health benefits as needed. I reached out to customer support to speak with a benefits expert a month ago, and I was given an appointment for 12/4/2025 at noon. When I called back at the scheduled time, I was met with an automated system. After 55 minutes of waiting, a representative finally answered. Unfortunately, they just directed me back to their website for help. In my view, this is one of the worst services I've encountered.
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