I wish there was an option for zero stars. As of January 1, retirees at my institution were transitioned from a group Medicare Advantage Plan to original Medicare along with the 'Marketplace' for our supplemental insurance. We had to use the designated service to receive a contribution from the institution towards our premium. Even though there are 13 licensed insurers offering supplemental plans in the state, we were presented with only TWO options, and if we wanted the most popular Plan G, there was just ONE available. This was merely the beginning of our issues. Their website is problematic and hard to navigate. There were lengthy wait times to connect with an agent, and calls frequently dropped. When we did manage to reach an agent, they often lacked familiarity with our plans and appeared poorly trained. The entire experience has been a complete disaster from beginning to end.
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