I purchased 2K packages for three people for the upcoming Backstreet Boys tour in Europe, and Vibee took my payment without sending any confirmation. I spent an entire day stressed, trying to understand why I had paid for something I never received.Customer service was not helpful at all. I had to initiate contact three times, and each time I was told that the “technical team is working on it.” Instead of offering a solution, they even suggested that I purchase the package again and then they would look into the issue — which is absolutely unacceptable when they already charged me once with no delivery of service.At this point, I’ve requested a refund, but I have no idea if or when I’ll receive it. Paying for a product or service and getting nothing in return feels incredibly wrong and leaves customers feeling completely unprotected.For anyone considering booking through Vibee: please be cautious. Based on my experience, I strongly recommend looking for legitimate alternatives that respect their customers’ time, money, and trust. It’s honestly disappointing that BSB are partnered with a platform that provides such a poor customer experience.I will definitely be sharing my experience so others don’t go through the same stress and frustration.
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