Disorganized, Poor Communication, and Not Worth the Premium Price
We booked a VIP Eagles concert package at the Sphere through Vibee that included accommodations at The Venetian with access to the Prestige Club. Our travel dates were January 30 – February 1, 2026. Unfortunately, this was a very disappointing and poorly coordinated experience, especially considering the premium price we paid (over $4,200 for two tickets and hotel).
Communication from Vibee was minimal and vague. We received almost no useful information until about one week before travel, and even then the email lacked clear instructions about hotel check-in, Prestige Club access, or where to go upon arrival. The only solid confirmation we had prior to that was seeing the charge on our American Express statement.
Upon arriving at The Venetian, we stood in an extremely long check-in line that felt like a non-TSA PreCheck airport line. When we finally reached the desk, the agent handed us room keys with only a tiny property map and no explanation of where our room was located or how to access the Prestige Club lounge — a service we had paid extra for. We were also told that there was no bellhop or concierge assistance available, leaving us to drag our luggage through the massive Venetian/Palazzo casino complex in heavy crowds, completely disoriented. It was chaotic and stressful.
We later discovered that had Vibee properly coordinated with The Venetian, we should have checked in directly at the Prestige Club, which would have avoided the long line and confusion entirely. We only learned about this on our final night when we needed new room keys — meaning we essentially paid for a benefit we never truly got to use.
There was clearly no effective communication between Vibee staff and The Venetian staff regarding our reservation or VIP amenities.
The only bright spot of the entire weekend was the Eagles concert at the Sphere, which was absolutely spectacular. However, we could have purchased those tickets ourselves through Ticketmaster and booked directly with The Venetian for a smoother experience and likely saved money by eliminating Vibee altogether.
For a company that markets itself as a “VIP destination experience provider,” this trip felt disorganized, poorly managed, and not worth the premium cost. This was a one-and-done experience for us with Vibee. We will never use them again.
Extremely disappointing, especially for the price paid. “Buyer Beware”!
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