I have been in touch with the Sales Administrator regarding an issue with my fire doors that cost £1000. The customer service has been absolutely terrible, showing no regard for customers. The quality of the doors is poor, and now I'm facing an additional £150 fee to get a refund, along with a loss of £400. As a business owner with 25 years of experience in fire door installations, I can confidently say that you can't sell doors that are impossible to install due to inferior materials. I have not caused any damage; unfortunately, the quality isn't visible until installation. I strongly advise against purchasing doors from any associated companies. The service and response have left me disgusted.
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