vibrantdoors.co.uk

3.7
3.7 Based on 61 reviews

...

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Bettina
Customer service issues

The doors themselves are good, but be wary of after-sales service; it’s quite poor. I had one door out of eight measured incorrectly and needed a replacement. When I called, they showed no interest in assisting me. They expect you to sort out any problems yourself, including arranging a courier to return the door, which seems excessive given the amount spent. I was just told to refer to the returns policy without any help offered. While the doors are great, the customer service leaves much to be desired.

2
Date of experience: Dec 10, 2025

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