The items in this store are so cute and I was so exited to order. Ordered a crop top that I love & 2 necklaces that weren’t super pricey so I wasn’t expecting the Crown Jewels but they were really bad quality, didn’t last & can’t be worn more than 4/5 times due to bronzing & an awful metallic smell. Contacted their customer service email to advise of this on only one of the necklaces as the other wasn’t as bad. no reply for 6 days so went onto etsy to prompt a reply via DMs (not where I ordered but was hoping to replace the faulty necklace and wanted a response - I had actually been waiting to order lots more items but wasn’t happy to do so until I’d heard back). The email I got back advised my necklace isn’t waterproof… hadn’t mentioned water, it had tarnished with minimal wear. They couldn’t have been less interested in my issue so I cleared my cart of the massive order that I was hoping to place and deleted the app. I’d have been happy to return if the reply had have sufficiently explained why my necklace was for the bin after a few weeks. Customer service leaves a lot to be desired - I even ran this by a small business owner friend of mine as I didn’t want to be too harsh but even she was gobsmacked at the reply I got back and said it was a total cop out.
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Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last.
Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced.
We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality.
With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons.
Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤See more
