Ordered 2 black hoodies with white stitched moth on them for me and my boyfriend. Received my order but 1st hoodie was misaligned. Emailed customer service and spoke to ivy over email, little to no responses. Eventually ivy organised a return so I sent the parcel but still haven’t received my exchange and it’s been 2 months now. The second hoodie which was for my boyfriend for Christmas was also misaligned. Emailed customer service again and didn’t get a reply. Beginning of January I emailed again, no reply to the date of 29/01/25. For a small business you’d think they’d take the time and care to get back to people who support them. I will be contacting my bank and claim as fraud. I’m very disappointed and frustrated. Unacceptable.
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Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last.
Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced.
We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality.
With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons.
Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤See more
