The service does not deliver as promised. Essentially they function as a Cyrano ghost writing for the client on multiple online dating applications. They craft your profiles, they edit your photos and then they ghostwrite. Packages start at different levels for different numbers of hours per month that they will be servicing the client. My experience was not what it was hyped to be at the initial interview and intake session. Although they didn't make specific promises they implied that they have an internal database of users that they use in addition to online dating services to find the perfect match for you. I was extremely skeptical because I live in a relatively rural area small Urban population of approximately 380,000 people. They were very enthusiastic that they would be able to deliver within a short period of time. They actually delivered nothing. Almost 1,800 out for the first month, multiple technical difficulties where they were unable to appropriately access the websites. They also failed to tell you up front that there product violates the fair use terms of pretty much every online dating service that does not allow ghost riding. This is strictly forbidden. I was almost banned from one platform because of this. They fail to mention any of this in the initial intake and only when it rears its ugly head later do they come forward. They said yes we violate the terms but we're not malicious in doing so we're genuine and honest in representing you.Overall it does not appear that they responded to matches timely, it does not appear that the number of hours which I paid for were the number of hours of service that I actually received. The quality of the communication with the matches was subpar. I actually had better success managing everything on my own. They are essentially a very expensive secretarial service that manages online dating accounts. I have not seen any evidence of an internal database of which they spoke in our initial interview, which would match me with potential partners. The only thing I saw was online activity which did not appear to be consistent with the amount of hours that I was paying for and the quality of communication was not what I expected.If you do not live in a major metropolitan area, the success you experience will probably be no better than what you are currently experiencing managing your own online dating profiles if you are a decent communicator. I do not see any value in this service. Again, they are very nice and courteous however, they did not deliver and there is no value added here in fact, in Brooklyn we would call this a rip off. If they were a solid company they would have a money back policy and I would be getting a refund right now. They did not make good on any of the promises they made or things they alluded to in our intake conversation. $1,800 out of pocket and nothing to show for it. As soon as this review went up somebody contacted me from their customer service department it was the same person that I had sent emails to telling them during my tenure with the organization that I was extremely disappointed in the service and my experience wasn't good. She never reached out to me to discuss until this review went up. She asked what I thought would be a good solution I said a full refund she laughed. That's their customer service for you.
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Finding your person shouldn't feel like a second job. VIDA Select is modern matchmaking for professionals who refuse to settle. We handle the searching, screening, and scheduling—you see detailed profiles and photos before meeting anyone. No blind dates. No surprises. With 16 years of experience, 11,000+ relationships, and an 82% success rate, we help you find someone worth sharing your life with. You approve every match. We handle everything else.See more
