I am really disappointed with the Vienna Pass. It was no value for money. The top sights such as the Upper Belvedere, the Sisi Hofburg Museum and the Schoenbrunn Palace were not available to us. Understandably in the holiday season we expected some waiting times, but in more than two cases we were told that unless we had reserved, there was no availability for the following days. Hence we had known about it we would most likely have decided against the purchase of it and made other arrangements. Your staff provided this information either when we were at the site and denied entrance or when I filed a complaint about it and were informed that the availability is mentioned in the terms and conditions section. Therefore no accountability. Overall, it had been a disappointing experience, as far as the service and the handling is concerned.
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Der Vienna PASS ist DIE Sightseeingkarte für Ihren Kultururlaub in Wien. Der Pass ermöglicht es Ihnen, die geschichtsträchtige Stadt an der Donau mit den HOP ON HOP OFF Bussen von Vienna Sightseeing Tours, einem detailliertem Guidebook und bei vielen Sehenswürdigkeiten sogar ohne lange Wartezeiten, zu erkunden. Entdecken Sie ganz Wien mit dem Vienna PASS, genießen Sie den freien Zutritt zu 90 der beliebtesten Sehenswürdigkeiten und Museen Wiens und sparen Sie dabei Zeit, Geld und Nerven. See more
