I am angry and upset and disappointed. I feel like I have been completely scammed. This experience and flight was NOT business class. Every member of staff I encountered was rude - no smiles, no eye contact, I mean, even saying hello to the stewardess when bordering the plane was ignored with not so much as a welcome aboard. Very strange. The ground staff taking the passports were rude and there was no ‘VIP’ feeling at all. The food was abysmal - not even economy levels on other flights! Hence, I asked for the vegetarian option hoping for some cheese or something - nothing, no vegetarian food option at all so I just had to ask for the fruit from the plate; the fruit was rotten, ultra soft and past its best - Maybe ok for a smoothie but not to eat! WiFi didn’t work lady said it was for the entertainment but the entertainment didn’t work on my devices (both new iPhone and MacBook) Lumbar support on chairs didn’t work - I need that for my bad back. Chairs were filthy and falling apart the man’s chair in front was so faulty that it allowed him to put the seat back so it was touching my legs - for this reason I had to be moved, why not him? But where I was move to, that chair was faulty also. The plane and chairs and cushions were completely worn out and not fit for purpose. No smile no hello from any ground staff - in fact not even any eye contact at any stage during the entire experience. No entertainment on board no edible food. Seats less comfortable than economy. Awful experienced and I felt completely conned.
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Vietnam Airlines est la compagnie aérienne nationale du Vietnam depuis 1995. Elle dessert aujourd'hui 27 destinations à travers le monde et 22 destinations au Vietnam, avec une flotte moderne et éco-efficiente de 103 appareils. Au départ du Terminal 2E de l’aéroport Paris-CDG, Vietnam Airlines opère jusqu’à 6 vols par semaine vers Hanoï et Ho Chi Minh-Ville avec des connexions vers le Vietnam, le Cambodge, le Laos et autres pays asiatiques. Les vols internationaux entre la France et le Vietnam sont opérés en B787-9 Dreamliner et en A350-900. Forte de ses partenariats avec Air France et la SNCF via le programme « Train + Air », la compagnie propose également des départs de Lyon, Bordeaux, Nice… villes de province via Paris. En 2010, Vietnam Airlines devient membre de SkyTeam. La compagnie a été récompensée par 4 étoiles au classement Skytrax et elle est aujourd'hui l'un des transporteurs majeurs de l’Asie du Sud-Est, profondément enracinée dans la culture traditionnelle vietnamienne.
Informations & réservation : www.vietnamairlines.com
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