I took a return flight from Singapore to Ho chin Minh(HCM) and then to Hanoi. Both flight has around 2+ hrs transit at HCM and I didn't realise you have to transfer from another terminal to the other on a bus and you will still need to check in check out your luggage again. You would think that 2hrs transit helps to make your journey easy but not with Vietnamese airline because you need at least 3-4hrs to take your luggage and check in again to another terminal and the best part all my flights were delayed. The signage to another terminal is not so obvious too. This is like the worst nightmare you can imagine especially when you have an elderly and special kid traveling with you. The service customer took 1 week to reply to my email and they can't do anything to help anyway. At least some of their airport staff are helpful but please dont ask the counter for transportation. They make you think that it's far and even gave you wrong directions. I guess it's a long way for for Vietnamese airlines to go or maybe can learn from Singapore or even Emirates airline. They are almost always on time and make travelling smooth and easy.
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Vietnam Airlines est la compagnie aérienne nationale du Vietnam depuis 1995. Elle dessert aujourd'hui 27 destinations à travers le monde et 22 destinations au Vietnam, avec une flotte moderne et éco-efficiente de 103 appareils. Au départ du Terminal 2E de l’aéroport Paris-CDG, Vietnam Airlines opère jusqu’à 6 vols par semaine vers Hanoï et Ho Chi Minh-Ville avec des connexions vers le Vietnam, le Cambodge, le Laos et autres pays asiatiques. Les vols internationaux entre la France et le Vietnam sont opérés en B787-9 Dreamliner et en A350-900. Forte de ses partenariats avec Air France et la SNCF via le programme « Train + Air », la compagnie propose également des départs de Lyon, Bordeaux, Nice… villes de province via Paris. En 2010, Vietnam Airlines devient membre de SkyTeam. La compagnie a été récompensée par 4 étoiles au classement Skytrax et elle est aujourd'hui l'un des transporteurs majeurs de l’Asie du Sud-Est, profondément enracinée dans la culture traditionnelle vietnamienne.
Informations & réservation : www.vietnamairlines.com
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