I purchased 2 air conditioning units last weekend from this store and received a confirmation email stating the items would be delivered in 5 working days. As the 5 days expired today I contacted the company and they advised that it had been a pricing error and the order had been cancelled. The company made no attempt to inform me of this fact and we have been suffering in the hottest week of the year looking forward to being more comfortable next week. If there was a mistake then fair enough but not to inform your customers is unforgivable. I do not believe that this was an advertising error as there was another model also with similar discounts on the Viking website. I will now have no chance of purchasing alternative coolers for next week which is forecast to be even hotter. After doing a search I found that there are hundreds of people affected by this as it was picked up by the hot UK deals website. How many new accounts were opened and personal details gained by this 'error'. A convenient way to make up the marketing numbers after GDPR.
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