Got a "great deal" on a VinoTemp 2 bottle wine cooler/preserver for $59.99 at the Navy Exchange on clearance only to realize they no longer sell the nitrogen cartridges and the few places that do sell them for $220 for 5 cartridges. Okay no big deal I'm handy and can figure that out. My floor model was missing the spouts so I contacted them to order replacements. Their website has no phone number so I e-mailed them over the course of 3 days to finally get a response that the spouts I need are available to order but I live in HI so I need to pay extra for shipping. Understandable. They quote me for the extra shipping and then I ask to pay and place the order. I'm told all orders must be placed over the phone. (Why not just put the phone number on the website if this is the case?) Okay... still going through their process. They attempt to call me but can't get through so I google "vinotemp phone number" in order to find their number because their e-mail service rep did not provide it after being unable to call me. My first 30 minute phone call left me with an order that was placed improperly and had to be routed to the accounting department in order to add the shipping that she forgot to add. Several hours later I receive an e-mail stating my order had been canceled and I would be refunded causing me to have call back in to make a second attempt. 20 minutes later the representative supposedly has made a new order with all the correct shipping but refuses to send me a verification e-mail prior to disconnecting (how I caught that the shipping charge was missing). A couple of minutes later I receive the e-mail with no receipt attached of confirmation of an order placed but no itemized receipt in order to verify that I will be receiving 2 spouts and the proper shipping is applied. I reply to the e-mail in order to get the itemized receipt and i immediately receive an e-mail for a completely different order for some lady in Canada. I had to call back in for a third time in order to request the proper invoice to be sent. It was finally correct! Not sure how this company got to this level of incompetence in logistics but wow.
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Custom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
