Purchased a $3,600 Wine Cooling System (WM-4510HZD) just over two years ago. The unit worked fine for those two years, then it stopped cooling. Vinotemp customer service personnel was of little help. I was told the unit was out of warranty (only 1 year!) and, clearly reading from a script, I was advised to "try vacuuming the rear air intake," which I had already done. The more I talked to this service tech the more obvious it became that I knew more about how the unit functioned than he did! With no other solutions offered by this Vinotemp representative, he gave me the name of two independent service companies in my area. The first was somewhat annoyed by my call, noting that they do not service Vinotemp units but, despite their efforts to stop the company from referring service business to them, they still get calls from Vinotemp customers. The second independent company agreed to come out to service the unit. It was diagnosed as having a possible coolant leak in the system, which could not be found. I was offered the opportunity to try re-charging the system (for $350) and hope for the best or replacing the unit altogether. I tried re-charging, which helped a little for a couple days but then it was right back to warm air blowing into my wine cellar. One more call to Vinotemp proved to be a complete waste of time. I asked for anyone there that could answer a couple technical questions for me. The response was that there was no one that could answer any of my questions or help me. Again, I was referred to independent service. The customer care (which sounds like it's outsourced to an overseas third party contractor) is worthless. I've had dealings with Vinotemp in prior years with other units and the experience, including customer care, was pretty good. Now, however, under the new ownership of Legacy One, it's a nightmare. Agree with so many other reviewers who warn against purchasing any products from this company.
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Custom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
