In my 62 years I have never dealt with a worse run company and the absolute most repulsive customer "service". I placed an order and after a week had not received notification of shipment. I called customer service to inquire and was told that my order "had not been approved". I asked for clarification and was told my card # and name had not been "verified", although MY CARD HAD BEEN CHARGED THE WEEK BEFORE WHEN THE ORDER WAS PLACED! I asked to speak to a manager and was passed to the shipping manager. The story changed at that point, and I was told there were problems in their shipping dept. and orders take 5-7 days to ship (it has already been 8 days!). At that point, after having been lied to I was starting to get quite upset and was given a "warning" by the employee that I would be hung up on. I asked to cancel the order at that point and was told there would be a 3% fee. THIS IS INSANE - how can you run a business this way?!?! Off to BBB to file a complaint!
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Custom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
