My wonderful Vinotemp VT-60 stopped cooling so I contacted Vinotemp tech department to see if they could help me and I reached Jacob Altergott. He went above and beyond the call of duty and I am so happy that I found him. He communicated clearly and kindly, "diagnosed" the problem based upon some tests that he asked me to do. Then he identified the part I would need and some potential companies that could help with the repair.I ordered the part and, when it came, I asked Jacob if he might give me some guidance on trying to install it myself. He was wonderful and sent me links with photos and even said that, if I got stuck, he would be available to help.Every question I asked, he responded to in a timely way. He supported me through:-- figuring out what might be wrong-- ordering the correct part -- communicating with the company that might be doing the repair -- providing me with instructions on how to do it.-- responding to all of my questions/worriesThe final result was that, in less than 5 minutes, a handy friend and I had the part replaced and my wonderful Vinotemp working again!This is the kind of CUSTOMER SERVICE that I hope for when I make a purchase from a reputable company. Based upon the support that I received from Jacob (over a period of 3+ weeks), I would not hesitate to do business with this company again and recommend them to friends. BTW, I have loved my Vinotemp so having it work again is super wonderful and none of my wines went "bad". LOLThank you Jacob and Vinotemp! Good hiring job Vinotemp!!!
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Custom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
