I ordered a bag that arrived with a completely broken strap. I contacted customer service and asked them to replace the strap and send me the tracking number. They said the replacement strap was sent as a letter without a tracking number. I still haven't received anything and have been waiting for over a month. I am left with a broken bag. The customer service is terrible. Why don't they just send a replacement strap by mail with a tracking number? I'm being held up the whole time. The bag was a birthday present. I advise people not to order from there. It's just frustrating.
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Authentic Luxury Designer Items.
Based in Munich
