I sold 4 glass bowls to a customer in Sweden. Wrapped them througly and shipped them from Denmark. The buyer simply refused to pick up the package, referring to her mental issues resulting in uncontrolled shopping sprees. After about a month, where Vinted did zip, Postnord confirmed that they unfortunately smashed the package on the return from Stockholm to Copenhagen. Eventhough you have no return rights when the item arrives undamaged, Vinted did not refund me for the in the cause of events now damaged goods. But did refund the buyer who unrightfully refused to pick up her purchase and caused the uncalled for return, resulting in the breakage. I have paid both the insurance included in the postal fee and an additional ‘security fee’ to Vinted. LMAO. Only reply the usual AI ‘our policy bla bla’. No sense of service towards loyal customers. (20 years plus). When I asked for info on their complaints access, they sumply didn’t answer. Happend in Q1 2026.
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Vinted er en fællesskabsbaseret og mangfoldig markedsplads, der har som mål at gøre secondhand til det første valg. Hver dag køber og sælger millioner af vores medlemmer preloved ting i hele Europa.
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