This is the most useless customer service I have ever encountered.I used to live in the Netherlands 3,5 years ago, and had an active account linked to my Dutch phone number.Since then, I moved to Denmark and tried accessing my account with my email address, but cannot since a security code is sent to my former Dutch phone number, which is inactive now.I have been going back and forth for at least a year with multiple tickets with their support team, but no one is actually trying to help me.I have shared all documentation requested to confirm my identity (bank account statement, passport, etc) but for some reason, their team is holding my account, which makes no sense because I am only trying to access MY account to spend MY money on their website.This is absolutely ridiculous, and there is absolutely no way to get anyone on the phone, or to escalate the issue.I am very mad at this vendor.
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Vinted er en fællesskabsbaseret og mangfoldig markedsplads, der har som mål at gøre secondhand til det første valg. Hver dag køber og sælger millioner af vores medlemmer preloved ting i hele Europa.
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