I purchased an item on 19/06/2025, but it never arrived. I contacted the delivery company, who informed me that I needed to raise the issue with Vinted.When I checked the app, I was informed that I couldn’t report a problem until 23/07 - more than a month after the purchase, and long after the delivery issue had already occurred. Then, from 23/07, I was only given a 2-day window to report the issue. Unfortunately, I was on vacation during that time and wasn’t regularly checking my phone, so I missed the opportunity to act.Because I didn’t report the issue within that very short timeframe, I’m now being told that I’m not eligible for a refund - despite the fact that I never received the item.Being forced to wait over a month before I was even allowed to raise a complaint, only to then have just 2 days to act, is simply not fair. This policy does not protect buyers and feels extremely unreasonable.As it stands, my money is lost and Vinted cannot help. I sincerely hope this case will be reconsidered.
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Vinted er en fællesskabsbaseret og mangfoldig markedsplads, der har som mål at gøre secondhand til det første valg. Hver dag køber og sælger millioner af vores medlemmer preloved ting i hele Europa.
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