vinted.dk

Plague or cholera

I am frustrated with Vinted’s policy regarding buyers not collecting their packages. The process is that if a buyer doesn't pick up a parcel, it is returned to the seller, the order is cancelled, and the buyer is refunded. There are no repercussions for buyers who repeatedly do not collect their parcels, and sellers cannot leave reviews for buyers in these cases.I have tried it numerous times! I can give you a recent example, I handed in a parcel 29 Dec 2025, buyer never collected it, today 22 January 2026 I still do not have my item or my money💔 I have tried to contact Vinted but I cannot get any support (and all replies come instantly and are clearly generated automatically).I am also frustrated with the policy that a buyer can place a bid on one of my adds, I then accept, BUT instead of a trade the buyer can ignore finalisation and leave me hanging forever. Danish purchase law dictates that an accepted offer is binding for both parties and a trade should follow. How can Vinted operate counter to our Danish købelov paragraph 1.9?Side remark: If you do manage to sell something on Vinted. It takes forever before you get your money!Finally I am frustrated with the seller’s rights if a buyer reports an issue. I have reported a seller who sold me fake Valentino’s but it ended up costing me the return freight to a foreign country. Vinted does not offer any support if the seller select the option that the buyer has to pay the return fee. You can either accept that you have to pay this unwanted expense or keep the delivery - those are your only two options. Reminds me of the French expression: "entre la peste et le choléra". Which would you prefer: the plague or cholera? 💔 it is an impossible choice between two terrible options.

Date of experience: Jan 14, 2026