violeva.com

3.3
3.3 Based on 80 reviews

...

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Jaynie Turner
Terrible company to deal with

Terrible company to deal with - about 4 hours after placing my order I was reading the Facebook reviews where one potential cusasked if the watch had Google Wallet to which the company rep replied that no, it didn’t. It was the main reason I wanted a new smart watch so I quickly cancelled my order and was advised (by a “virtual assistant” that since it hadn’t been dispatched yet it would be cancelled. Next day I asked for confirmation of the cancellation as the watch wasn’t fit for purpose. No reply. Suddenly, about 4 days later notification of dispatch was received. I wrote again to say I had cancelled my order. No reply. I now have a useless smart watch - very tinny & don’t expect it’ll last long. These scammers need to be stopped. Raised a dispute with PayPal but they only refund apparently if item isn’t received, which it obviously was. Beware of these companies- take your money & have no customer service. Won’t send it back as don’t expect they honour their return policy and don’t want to throw money away on return postage. Lesson learned!

1
Date of experience: Apr 12, 2025

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