I am writing to formally express my deep dissatisfaction with the experience I’ve had regarding the VIP number I ordered from your store nearly two months ago. I had paid ₹10,000 in full at the time of booking.It was clearly communicated to me that the UPC code for the number would be provided by 24th July. I have followed up multiple times, especially with Ms. Alka, who assured me that the code would be provided on 24th July morning. However, during my final discussion with her today, she rudely stated that it will take another 24 hours, contradicting all previous commitments.Such behavior and repeated delays are highly unprofessional. I did not expect this kind of treatment after making a full advance payment.I no longer wish to proceed with this number and formally request an immediate refund of ₹10,000. Please process this refund without any further delay.Looking forward to your prompt action.
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