Our family holiday was cancelled without reasonable alternatives or compensation. We booked nearly a year in advance, but the service cancelled our flight due to a schedule reduction. The alternatives offered were significantly more expensive, indirect flights, and there was no help with the added costs. No price protection or compensation was provided for the inconvenience. After months of planning, being told to simply accept a refund felt dismissive and unfair. This experience has significantly changed my view of the service.
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