Our family trip was cancelled without reasonable alternatives or compensation. We planned our holiday nearly a year in advance, but the service cancelled our flight due to a schedule reduction. The only options offered were significantly more expensive indirect flights, with no assistance for the added costs. No price protection or compensation was provided for the inconvenience. After all the planning, being told to just accept a refund felt dismissive and unjust. This experience has completely changed my perception of the service.
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