This was my first time booking with the company, and it has been a total disaster so far. I faced issues with the initial booking, the app, the website, and the recognition of my email address, membership number, booking reference number, ticket numbers, and locator reference number. Because of a problem with the e-tickets, I now have to check in using a printed document. While the customer service representatives on the phone have been friendly, they haven't been able to clarify any of these issues. Not a great first impression.
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