Our international flight was significantly altered by the airline by over two hours, and despite this being their schedule change, they refused to provide reasonable accommodations. As a family of five traveling internationally, when we requested to reschedule to a more suitable flight, we were informed it would cost an additional $500 plus nearly 500,000 more frequent flyer points. This is completely unreasonable, especially since the change was initiated by the airline—not us. We felt penalized for the service’s own schedule disruption. For an airline that promotes itself as premium and customer-centric, this experience was far from it. There was no flexibility, no empathy for a family traveling together, and no genuine effort to find a fair resolution. Customer service seemed rigid and transactional, lacking support. We chose this airline expecting better treatment and reliability. Instead, we were left feeling stressed, frustrated, and disappointed. This experience has seriously eroded our trust, and we will reconsider booking with this airline in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
