Upper Class is very poor value. They changed the plane on our flight out to Tampa which meant our seats were changed. The replacement plane had a horrible configuration in Upper Class - uncomfortable seats (I couldn't lie flat without my feet protruding across the aisle) and there was zero privacy in that I could directly look into cubicles opposite and vice versa. The vegan options onboard were truly awful! The only saving grace was the clubhouse at London which was exceptionally good. I guess they think that will compensate for otherwise terrible service!
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