I'm incredibly let down by how the service has managed my situation. Despite multiple safety complaints about the gym conditions and a clear request to cancel my membership if issues weren't resolved, they continued to charge me. I reached out several times for written confirmation of my cancellation, giving over a month's notice—more than required by my contract—but they ignored my request and kept my membership active without my consent. A manager finally contacted me, offering a generic response about my wellbeing, but still failed to confirm any safety measures or my cancellation. It feels like deliberate obstruction to keep charging members against their will. I will be reporting this to the relevant authorities, as no gym should continue billing someone who has clearly requested to cancel and raised valid safety concerns. This entire ordeal has been unacceptable.
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We set out to create a health club that’s different from all the rest. We love helping our members to be active. But we’re not uptight or overly serious about it. That’s the way we do things around here. We don’t believe in hidden extras or locked doors either – you can use everything you want to in our clubs.
