The customer service is very lacking. When issues arise, they rely on a chatbot to resolve them. The website is unreliable, and the app frequently malfunctions. Some instructors are not up to standard. The customer experience representative ignores emails. Membership prices have increased by over 40%, yet the experience remains unchanged. It seems like customer loyalty is not a priority.
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We set out to create a health club that’s different from all the rest. We love helping our members to be active. But we’re not uptight or overly serious about it. That’s the way we do things around here. We don’t believe in hidden extras or locked doors either – you can use everything you want to in our clubs.
