The customer service is an absolute disaster. I lodged a complaint over a week ago and was promised a response from the manager within 3 days. A week later, I still haven’t heard anything. When I called customer service, I waited in the queue only to have my call disconnected right before reaching the front. I wasted 20 minutes with no result. I called again and waited 40 minutes, only to realize they would not answer. This is unacceptable, and I will be filing an official complaint.
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We set out to create a health club that’s different from all the rest. We love helping our members to be active. But we’re not uptight or overly serious about it. That’s the way we do things around here. We don’t believe in hidden extras or locked doors either – you can use everything you want to in our clubs.
