As a long-time member, I used to enjoy a premium experience. Recently, the towel policy changed without clear communication, limiting access to towels, which undermines the convenience of using the spa and shower facilities. While the staff are generally lovely, the equipment is often outdated, although some locations are receiving upgrades. I prefer the premium offerings without cost-cutting measures on essentials like towels. If the company wants to maintain its premium brand, these cost-cutting strategies need reevaluation and better communication. If things don't change, I will reconsider my membership options.
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We set out to create a health club that’s different from all the rest. We love helping our members to be active. But we’re not uptight or overly serious about it. That’s the way we do things around here. We don’t believe in hidden extras or locked doors either – you can use everything you want to in our clubs.
